About the course

TRAINING FOR GDLN CENTER MANAGEMENT AND STAFF

The course is a product of a collaboration from the then members of the GDLN East Asia Pacific Association (EAPA) who have identified the following challenges that faces the members of the GDLN Center teams in the performance of their work.

1. There is no clear division of labor and collaboration between staff in a DLC and partners involved in any one event. This often results in confusion, error and/or duplication thus sub-standard customer service.
2. The similar tasks that DLCs carry out routinely have not been clearly identified and standardized in the EAPA, leading to duplication of work, repetition of mistake, or less than optimal network performance.
3. The communication between program providers and DLCs are not clear and sufficient enough, such as the pricing structure and policy, as well as the expectation of service and its standards.
4. There is lack of means to share best practice in operation and management among DLCs, and lack of job-aids to support adequate job performance.

Thus, in order to develop and upgrade skills of new and existing DLC management and staff to deliver quality service as a network to clients, a regional, comprehensive training approach is therefore urgently required. As part of the blended approach, the e-Learning package is developed for self-study at learner's pace.

Module 3: GDLN Center Management (Advanced  For Existing Centers)

Module 4: Implementing a GDLN Activity: Processes and Procedures